What Is Design? A Tennis Perspective

At Tennis, we've spent the last decade helping organizations navigate digital transformation, UX design, and technology projects. Along the way, we've noticed that one big question comes up again and again:

👉 What exactly is "design"?

For some, design means aesthetics — how something looks. For others, it's about process, planning, and strategy. The truth is: design is all of those things, and much more.

That's why we decided to record a conversation around it. Here's how we at Tennis think about design — not just as practitioners, but also as business owners who run a design consultancy.

Design Is More Than Aesthetics

When most people hear "design," they immediately picture the visual execution: colors, typography, layouts, logos, the "look and feel."

And yes, aesthetics matter. A sleek interface can influence trust, signal value, or behavior change. For example:

• Robinhood famously used celebratory animations (like confetti after trades), which critics argued gamified investing.
• Amazon intentionally keeps its design minimal and utilitarian, reinforcing its core value of fiscal responsibility and a focus on speed and efficiency.

But aesthetics are only one slice of the design pie. The real magic happens underneath — in the planning, research, and strategy.

The Four Pillars of Design

From our perspective, design rests on four interconnected pillars:

1. Research – Understand users, their needs, and the context. Without this, you're guessing.
2. Problem Identification – Define the fundamental challenges to solve. This helps teams avoid "boiling the ocean" and stay focused.
3. Planning – Translate insights into a roadmap. How will the solution align with business objectives, technology, and user needs?
4. Execution – The creative and technical delivery: UX, UI, development, and rollout.

Each pillar can stand alone as a practice. Some firms only focus on research; others specialize in UI execution. But for digital transformation projects, you need the whole stack working together.

Design as De-Risking

At its core, design is about reducing risk while increasing accuracy.

• Research de-risks assumptions by grounding decisions in real user input.
• Problem identification de-risks the scope by focusing on the highest-impact issues.
• Planning de-risks execution by mapping out how to implement effectively.
• Execution de-risks aesthetics by leaning on data, standards, and iterative testing rather than intuition.

In other words, good design is about making better bets. Every stage reduces uncertainty, so businesses don't waste time or money building the wrong thing.

The Role of Aesthetics

That doesn't mean aesthetics are unimportant. In fact, visual design signals value:

• A slick, polished product can suggest premium quality (sometimes even deterring cost-sensitive users).
• A utilitarian, "no-frills" look can signal affordability and accessibility.
• Color, typography, and interaction design all influence user behavior and perception.

But aesthetics alone are the tip of the iceberg. Beneath every polished interface is a mountain of research, planning, and decision-making that most users never see.

Agility in the Design Process

We've learned at Tennis that the design process must be flexible and agile.

Technology, markets, and client priorities change fast. Sometimes weekly. Our job isn't just to produce deliverables — it's to help clients pivot effectively without losing focus.

That means:

• Documenting every stage so pivots don't erase prior work.
• Building processes that can adapt to new insights.
• Knowing when to push back and guide clients back to core priorities.

Agility is what keeps design relevant in fast-moving digital environments.

So… What Is Design?

Design is both process and output. It's the invisible frameworks — research, planning, problem-solving — and the visible artifacts — interfaces, graphics, products.

At Tennis, we see design as the bridge between business objectives and user needs, built on four pillars:

• Research
• Problem Identification
• Planning
• Execution

Done right, design reduces risk, increases accuracy, and creates digital experiences that look good and deliver measurable business impact.

Design isn't just about how something looks — it's about how it works, aligns with business strategy, and serves real people.

At Tennis, we're committed to helping organizations go beyond aesthetics to embrace design as a strategic lever for growth and transformation.

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👉 Want to learn more? Explore how our process — Think → Prototype → Build — can help your business: Contact Tennis.

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