Junior UXD Consultant

We are interested in hearing from candidates pursuing user experience design within a startup environment in design and technology. The ideal candidate will have a broad interest in design and strategy and an innate curiosity about how design and technology can create compelling experiences for users and businesses. Candidates should consider themselves builders who are compelled to find efficiencies to collaborate to build new project workflows at Tennis and aspire to be a leader.

Working at Tennis

Tennis has become a trusted partner for organizations looking to innovate their business through technology, communications, and strategy. As a UX Designer at Tennis, your role will be highly collaborative and multifaceted. You will work closely with clients, senior management, and directly with designers and developers to deliver real-world outcomes.

Our team is full of self-starters, builders, and thinkers genuinely curious about technology and design. Our culture is highly collaborative and supportive, where each team member lives and works by the Tennis values.

Our Values

Our values are critical indicators of success in the role and are vital to our hiring process. Please be prepared to discuss how you connect with and exemplify these values.

• Bias for Action: Taking action is a default state
• Radical Transparency: Creating safe spaces for open communication
• Process Drives Excellence: A robust process is the foundation of excellence and the roadmap for continuous improvement
• Always Beta: A growth mindset means we are all a work in progress
• Good People: We want to work and collaborate with good people
• Inclusive Excellence: Diverse teams drive positive impact
• Co-innovation: We follow a human-centric design process which heavily weighs input from clients and stakeholders

Our Purpose

Uniting humans and technology through design.

Our Promise

The Tennis team strives to uphold our promise to both clients and each other. Our promise has three key concepts: Quality, Reliability, and Peace of Mind.

Diversity

Tennis strives to take action on our diversity and inclusion planning. We hold ourselves accountable for fostering diversity within our company and the industry. We welcome all applicants and wish to foster an environment where you can bring your whole self to the role.

Remote Work

Our office is located in central downtown Toronto. Currently, we operate remotely with the ability to have smaller groups within our team come into the office. We connect in person multiple times monthly, either through team or client events.

• Able to come into the office when required
• Capable of attending in-person client meetings when applicable

Job Description

As a junior, you are immersed in the day-to-day, focused on finishing assigned tasks, but looking up to learning. You would be responsible for learning and executing the processes outlined by senior team members. You are working towards understanding the role and the scope and developing ideas.

Product Documentation

• Product Requirements Document (PRD) writing for entry level scope projects.
• Functional Specifications Document (FSD) writing for entry level scope projects.

UX/UI

• Focus on learning and iterating, getting a feel for the design system, tools, and workflows at Tennis. Junior level UX/UI Prototype Phase production for efficiency and quality standards at Tennis. Junior level results in high error rate, low speed of execution with many iterations, accuracy to documented specifications often with the oversight of an intermediate or senior with frequent check-ins.

Accountability

• Accountable for completing prototyping and documentation on time for review by senior resources.

Promise

• Familiarity with how to retain our promise of Quality and striving to meet that promise.

Purposeful and Pragmatic

• Familiarizing yourself with Tennis guidelines/standards for executing to business objectives and technical specifications within the scope/time limitations of projects. Deliver what is necessary and avoid over-engineering or design debt. It is understood that you may require more iterations at the junior level, and iterating is a must have for this level.

Quality Assurance

• Conduct quality assurance on built products and designs and submit reports to managers or higher.

Research

• Assist with content related process work such as content inventory and DAKI templates.
• Understanding of business requirements as they apply to the project in the strategic phases of the project for entry level projects.
• Translate workshop materials into the standard Tennis templates for review and approval by senior staff.
• Follow best practices of well known and existing design patterns for UX/UI.
• Ask questions about business, operations, and management terminology.

Feedback

• Participates in internal feedback requests.

Workload and Timelines

• Speaking up about workload issues that pertains directly to your work.
• Flagging potential issues on entry level scope projects with budgets or when you think things are going to be late. Must be proactive in knowing when a deadline will be missed and should be escalated.
• Directing, attending, or delivering technical hand-offs of entry level scope projects with the support of senior staff.

Project Workflows

• Attend and support the delivery of HOLO workshops.
• Learning the workflow principles and terminology.
• Learning and following the process and offering feedback where improvements could be made, but for the most part the role is about learning.
• Attending client kick-off meetings.

Promise

• Familiarity with how to retain our promise of Reliability and striving to meet that promise.

Reporting and Tracking

• Getting familiar with our project management tools and keeping project documentation up to date. Ensuring weekly notes are added by end of the week.

Promise

• Familiarity with how to retain our promise of Peace of Mind and striving to meet that promise.
• Initiate or request meetings with internal or external teams in the event that you think a meeting is required.

Communication and Meetings

• Must be capable of taking ad hoc calls if requested by client in the event that other senior staff are not present to facilitate the call. If the ad hoc call is explicitly outside of your expertise then the call should be escalated. If the call is something regarding production that you are able to easily answer, you must take that call in absence of more senior guidance.

Client Relationships

• Bring a level of professionalism and Tennis values to all client facing interactions.

Proposals and Presentations

• Proposal and presentation assets or layouts for sales materials.
• Offer content creation ideas that would assist in marketing initiatives. You are not required to execute on the ideas. Creation of social media and submissions assets for various platforms.

Tools

• Experience with Figma
• Familiarity with Miro
• Entry level skills with spreadsheets, charting, and formulas
• Experience with Maze or other user testing tools

Nice to have:

• Functional French speaking ability